Technical Operations / Managed Services
Technical Coordinator
Dubai, UAEfull timeremote
About the Role
I A M IT Technologies L.L.C is seeking a proactive and organized Technical Coordinator to coordinate technical activities, manage service requests, track project deliverables, and facilitate communication between technical teams, customers, OEMs, and management. The role requires strong coordination, documentation, follow-up, and reporting skills to ensure smooth technical operations and timely service delivery.
Key Responsibilities
- Coordinate daily technical activities, service requests, and project schedules.
- Liaise with technical engineers, customers, OEMs, vendors, and internal teams.
- Monitor service tickets, SLAs, project milestones, and pending deliverables.
- Follow up on open technical issues and ensure timely escalation to the relevant teams.
- Prepare daily/weekly status reports, meeting minutes, and management updates.
- Maintain technical documentation, project trackers, service records, and customer communications.
- Coordinate technical meetings, customer calls, and project review sessions.
- Assist with resource scheduling, task allocation, and tracking of technical team availability.
- Support the coordination of IT infrastructure, cloud, cybersecurity, networking, and managed services activities.
- Ensure proper documentation and adherence to internal processes and customer requirements.
Requirements
- Bachelor’s degree or diploma in Information Technology, Computer Science, or a related discipline.
- 2–4 years of experience in IT coordination, technical support coordination, project coordination, or IT service operations.
- Basic understanding of IT infrastructure, networking, cloud, cybersecurity, or managed services.
- Experience working with service tickets, SLAs, project trackers, and technical documentation.
- Proficiency in Microsoft Office, particularly Excel, Word, PowerPoint, and Outlook.
- Familiarity with ITSM tools, ticketing systems, or project management platforms is an advantage.
- Excellent communication and coordination skills.
- Strong organizational skills and attention to detail.
- Effective follow-up, prioritization, and time management.
- Ability to coordinate multiple tasks and meet deadlines.
- Professional email writing and report preparation skills.
- Ability to work independently and collaborate with geographically distributed teams.
- Customer-focused approach and a proactive attitude.