Engineering
L2 Infrastructure Engineer
Hybridfull timehybrid
About the Role
An Infrastructure Level 2 (L2) Engineer resolves escalated technical issues, manages core enterprise systems, and ensures the stability of servers, networks, and cloud environments.
Key Responsibilities
- Take ownership of escalated tickets from helpdesk teams, performing advanced troubleshooting for hardware, software, and network faults.
- Deploy, configure, and maintain operating systems, servers, Active Directory, DNS, and core enterprise services.
- Monitor and administer firewalls, VPNs, switches, and multi-factor authentication (MFA) controls.
- Support workloads on cloud platforms like Azure or AWS and oversee routine backup and disaster recovery processes.
- Execute system updates, patch management, health checks, and maintain accurate configuration records.
Requirements
- 2 to 5 years of hands-on experience in IT infrastructure support or systems engineering.
- Bachelor’s degree in computer science, Information Technology, or a related field.
- Solid grasp of Windows Server/Linux, networking fundamentals (TCP/IP, DNS, VPN), and IT service management (ITSM) tools.
- ITIL 4 Foundation certification is often required; vendor certifications like Microsoft Azure/MCSE are preferred.